Terms of service of analfabeta.pl

These terms describe what analfabeta.pl gives you for free, what you pay for and what rights you have.

1. Who runs the service

1. The service analfabeta.pl (the Service) is run by: TODO(owner): business name and registered address, NIP (tax ID), REGON, KRS if applicable (we).
2. Contact: TODO(owner): e-mail address.
3. If you use the Service as a consumer (a private person, not a business), the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta, the Act) protects you in full.

2. What the Service is, and what it is not

1. The Service is an automated tool that explains official letters (ZUS, the social insurance institution, the tax office, courts, bailiffs, debt collectors and others) in the language you choose and, for a fee, prepares a draft formal reply in Polish.
2. Explanations and replies are produced by artificial intelligence (a large language model by Anthropic). No human reads your letter or the result. The system can make mistakes: misread a photo, skip a passage, miscalculate a deadline or state something untrue that sounds convincing.
3. The Service is informational. It is not legal advice. It does not replace a lawyer (adwokat or radca prawny), a sworn translator (tłumacz przysięgły) or contact with the office that sent the letter.
4. Before you do anything, check the result against the original letter. Dates are computed automatically from the receipt date you enter and are approximate; the letter and the law govern the deadline, not our calculator.
5. The generated reply is a draft: read it, fill in your details, correct errors and sign it. You are responsible for the letter you send.

3. The free service: explaining a letter

1. You paste the letter's text or upload photos or a PDF, optionally enter the receipt date and choose a language. You get: what the letter is about, whether and by when you must act, what happens if you do not, and the letter rewritten in plain language.
2. The free service is limited to a few analyses per day per hashed IP address. After that, come back the next day; the paid service does not count against the limit. Cloudflare Turnstile protects the form from bots.
3. The free-service contract is concluded when you submit a letter and ends when the result is displayed. We may change its scope and limits.

4. The paid service: a draft reply

1. After an analysis you can order a draft formal reply in Polish (offices accept letters in Polish) with a mirror translation into your chosen language and a PDF file (it opens in any browser).
2. The price is shown on the page and at checkout (Stripe Checkout), in Polish zloty, including all taxes. You pay once, through Stripe (BLIK, Przelewy24, card). There are no subscriptions and no accounts.
3. We verify the payment with Stripe. Each payment entitles you to one generation of a reply. After a successful generation we mark the payment in Stripe as consumed. If generation fails for technical reasons, you can retry with the same payment.
4. You see the reply on screen and download the PDF in the same browser tab. We do not keep it, so save the file right away; once the tab is closed we cannot recreate it.
5. The paid-service contract is concluded when Stripe confirms the payment and is performed immediately once you submit the letter.

5. Digital content supplied immediately and the right of withdrawal

1. The reply is digital content supplied without a tangible medium, immediately after payment. Under article 38(1) point 13 of the Act, by paying for the service and requesting immediate generation of the reply, you give your express and prior consent to the supply of the digital content before the 14-day withdrawal period expires and you acknowledge that once the reply has been generated you lose the right of withdrawal. We say this before payment, and you receive confirmation of the contract and your consent on a durable medium (TODO(owner): Stripe receipt e-mail or a page in the reply PDF; lawyer to confirm under article 21(1) of the Act).
2. If you paid but no reply was generated (for example a permanent error), you keep the right of withdrawal: write to us and we will refund you the same way within 14 days.
3. If the digital content does not conform to the contract, you have the rights in chapter 5b of the Act (bringing it into conformity, price reduction, withdrawal). We do not limit them.

6. Acceptable use

1. By uploading a letter you confirm that you have the right to use it: it is addressed to you, or you act with the addressee's consent (for example helping a family member), and that its content is not unlawful.
2. You must not bypass the protections (Turnstile, limits), use the Service automatically (bots, bulk requests, scraping), resell it, or create unlawful content or content infringing third-party rights.
3. If you break these rules, we may block the IP address or refuse the service, without prejudice to your rights under paid services.
4. Technical requirements: an up-to-date browser with JavaScript and sessionStorage, and internet access.

7. Intellectual property

1. You keep all rights to the letter you upload; you only authorise us to process it as far as necessary to perform the service.
2. You may use the generated explanation and draft reply freely; we claim no rights to them.
3. The texts, layout, marks and code of the Service belong to us or our licensors.

8. Complaints

1. Send complaints (reklamacja) by e-mail to: TODO(owner): complaints e-mail address. State what it concerns, the date, the Stripe payment identifier (if any) and what you expect.
2. We reply within 14 days of receipt, to the address you wrote from. No reply within that time means the complaint is accepted.
3. An accepted complaint means a new generation free of charge or a refund, depending on your request and the law.

9. Liability

1. We do not guarantee that an explanation or reply will always be complete, accurate or sufficient for your matter (point 2.2). You decide whether and how to use the result (points 2.4 and 2.5).
2. Our liability for the paid service is limited to the price paid for that service. For the free service we are liable on general principles, subject to point 9.1.
3. The limitation in point 9.2 does not apply to: damage caused intentionally, personal injury (loss of life or harm to health), your statutory consumer rights, including for non-conformity of digital content with the contract (chapter 5b of the Act), or any other liability that cannot be excluded or limited under mandatory law.

10. Governing law and disputes

1. Polish law applies. Consumers living in another EU country keep the protection of their country's mandatory rules.
2. Disputes with consumers go to the court competent under the general rules of the Polish Code of Civil Procedure; we do not impose any other court. For businesses, the court of our registered seat has jurisdiction.
3. As a consumer you can use out-of-court dispute resolution (for example Inspekcja Handlowa, the Trade Inspection, or a rzecznik konsumentów, consumer ombudsman); the list of authorised bodies is kept by UOKiK, the consumer protection authority: uokik.gov.pl. Our participation is voluntary.
4. The EU ODR platform closed in July 2025 and no longer accepts new cases. TODO(owner): lawyer to confirm whether any information duty remains.

11. Changes and final provisions

1. We may change these terms for important reasons (changes in the law, services, providers or security). The new version is published here with its update date. Services already ordered follow the terms in force when ordered.
2. How we process data, and why we do not store your letters: Privacy policy.
3. The terms are available in Polish and English; in case of discrepancy the Polish version prevails. If a provision is invalid, the rest stay in force.
4. These terms apply from 2026-08-22.